- A good sales person is one who builds relationships To be a good seller it is important that you build a rapport or a relationship with your client so that they feel comfortable trusting you. Good sales is all about building a bond of mutual trust and understanding between you and your client. This also goes a long way in helping to gain your customers confidence and also makes them come back to do business with you again.
- A good sales person answers his/her phone Instead of letting an automated answering machine get your phone calls, answer the phone yourself. This shows customers and clients that you care about them and that they are not another sales record in your books. If you are extremely busy hire an assistant or additional staff to handle the phone lines, and know that a human touch is much more effective then a fake robotic voice.
- A good sales person does not make promises he/she can't keep It is important that your customers know that they can trust you at all times to do a good job. A good sales person should always keep their promises. If you feel that you cannot keep a promise then do not make it and be honest with your customers, they will appreciate you more for your honesty. Breaking a promise only leads to distrust and makes a customer feel that they cannot trust you.
- A good sales person listens to their customers While a good sales person is all about talking the client into buy something, it is also important that you listen to your customers as well. Take a moment to get to know your customers personally and then give them an appropriate response. Listen to what your customer has to say, know what they like and what they don't, and know their favorite color, all this goes a long way in building a fruitful relationship.
- A good sales person deals with complaints head on While no one likes complaints, it is important as a good sales person to deal with them head on. This shows your customers that you are proactive and that you are concerned about them.
- A good sales person is helpful, even if there is nothing to gain It is very important that you are helpful even if there is nothing to gain; this makes a customer feel special and will also help foster a stronger customer relationship.
- A good sales person is always an expert Know that a good sales person is always an expert. He knows his product or service inside out. There is nothing about the product that he does not know. By having confidence in what you sell, you will be able to sell whatever you have in a much more effective manner.
- A good sales person takes the initiative or goes the extra mile A good sales person takes the initiative. What this means is that if your customer asks you for something, don't just show them only that. Encourage them to see similar things and provide them with a variety of choice. Also always go the extra mile. If your client is a regular customer offer them a discount or some sort of rebate on the items they have purchased.
- A good sales person is personally accountable To be personally accountable is hard, but it also shows the customer that you are not afraid to admit to your mistakes. This in turn encourages a stronger relationship with your clients as they will feel that they can trust you more. Trust is the most important tool that a good sales person must possess at all times.
- A good sales person says "I will", not "I'll try" The word 'try' should not be in a good sales person's vocabulary. The reason for this is that it shows your customer that you may or may not make it happen. By using the word 'will' you show that you are in charge and that you 'will' move mountains to see the sale through.
Jun 21, 2011
Being a pimp or solution provider? What consists good sales person
How to become a good sales person.
Jun 9, 2011
Ten reasons need to go Italy
1, Art; Da vinci, Michelangelo, Renaissance!
2, Pizza; I live Pizza and spaghetti
3, Soccer; Lega Serie A
4, Architecture; Roman style building
5, Shopping; Italian style cloths and fashion are adored in Japan
6, People; especially Italian woman are attractive?
7, Close to other countries: next to France, Germany, Swiss
8, Ocean: Mediterranean sea
9, language; sounds good
10, History ; include arts and religion, rise and fall of Roman empire overlap modern US history?
May 28, 2011
Why are Japanese people scared of foreigners?
II sometime see people from outside Japan mention Japanese people scared of them and they don't want to be scared. I hear mostly from American (white) who are eager to learn the language and culture seriously. Those who just come Japan pass and by never care such thing.
There are several reasons ppl here scare them.It's something to do with shy personality but also link to socio-cultural reasons.
One is we are geologically living on the isolated peace island that is very privileged in terms of security protect from invaders. In fact, we never lost war till 20th century, so have we kept rather peaceful land and mild people that is on the other hands dislike revolutional thinking and drastic change. Our history shows that change is happened from relations to out side world like black iron ship pushed Meiji Restoration and loss of World War 2 pushed economic development and so force. Thus scare change Japanese people scared of people from different back ground might influence their life. As long as they are relate to superficial way that their life is not affected then, they are welcomed but once try to get into the community there are huge wall. That's one reason.
The second reason is that Japanese are really bad at English especially conversational one. This is result of bad education policy of the Ministry but i think this crappy English education started from GHQ (general head quarter) of US invasion policy to let Japanese incompetent to language education so they wouldn't go out to do own business instead under colony of the US. Any reasons, our school English education is horrible and many even those English teacher can't really speak. Anyway this caused us short panic all of sudden somebody speak to us in English. We know we learned it plenty of years however still can't speak is make feel bad. As a result, we sit like mute at international conference and can't take initiative or leadership in the world. That lame.
And the other reason is also something to do with GHQ policy. As many invaders, GHQ started change everything from previous regime such like Constitution to education policy. They started to negate whatever was written and taught on before the war and implement 180 degree opposite thing. Patriotism and nationalism are major issues before and clean those things and put installed annoy left tilted liberal thoughts and They did well to put make themselves inferior. So GHQ made Japanese to feel their own culture is inferior and negative. Losing war is easy to make feel defeated and think like totally ruthless and useless. Although it's true that something is weak and inferior so lost it. But we didn't have to totally defeated in terms of culture. GHQ was successful in terms of install to put us inferior complex. It's been over 60 years we have reinstalled by many things but GHQ's ghost still wonder around and affects our feeling toward foreigners?
Despite of national or personal trauma, we have to live with out side world so we need to over come these.
I think my suggestion is recognize above and do total opposite.
1, Love change; we have to flexible enough to get ready anything.
2, Even you think your English is crappy don't hesitate to speak at the conference or business call.
3, Forget about GHQ, we beat Americans at bubble era though we are losing the game again. But it's not war time, we need to study our history and culture of Japan but not it's better or worse than the other. Rather we should focus how our culture is shaped among relationships with other cultures.
There are several reasons ppl here scare them.It's something to do with shy personality but also link to socio-cultural reasons.
One is we are geologically living on the isolated peace island that is very privileged in terms of security protect from invaders. In fact, we never lost war till 20th century, so have we kept rather peaceful land and mild people that is on the other hands dislike revolutional thinking and drastic change. Our history shows that change is happened from relations to out side world like black iron ship pushed Meiji Restoration and loss of World War 2 pushed economic development and so force. Thus scare change Japanese people scared of people from different back ground might influence their life. As long as they are relate to superficial way that their life is not affected then, they are welcomed but once try to get into the community there are huge wall. That's one reason.
The second reason is that Japanese are really bad at English especially conversational one. This is result of bad education policy of the Ministry but i think this crappy English education started from GHQ (general head quarter) of US invasion policy to let Japanese incompetent to language education so they wouldn't go out to do own business instead under colony of the US. Any reasons, our school English education is horrible and many even those English teacher can't really speak. Anyway this caused us short panic all of sudden somebody speak to us in English. We know we learned it plenty of years however still can't speak is make feel bad. As a result, we sit like mute at international conference and can't take initiative or leadership in the world. That lame.
And the other reason is also something to do with GHQ policy. As many invaders, GHQ started change everything from previous regime such like Constitution to education policy. They started to negate whatever was written and taught on before the war and implement 180 degree opposite thing. Patriotism and nationalism are major issues before and clean those things and put installed annoy left tilted liberal thoughts and They did well to put make themselves inferior. So GHQ made Japanese to feel their own culture is inferior and negative. Losing war is easy to make feel defeated and think like totally ruthless and useless. Although it's true that something is weak and inferior so lost it. But we didn't have to totally defeated in terms of culture. GHQ was successful in terms of install to put us inferior complex. It's been over 60 years we have reinstalled by many things but GHQ's ghost still wonder around and affects our feeling toward foreigners?
Despite of national or personal trauma, we have to live with out side world so we need to over come these.
I think my suggestion is recognize above and do total opposite.
1, Love change; we have to flexible enough to get ready anything.
2, Even you think your English is crappy don't hesitate to speak at the conference or business call.
3, Forget about GHQ, we beat Americans at bubble era though we are losing the game again. But it's not war time, we need to study our history and culture of Japan but not it's better or worse than the other. Rather we should focus how our culture is shaped among relationships with other cultures.
Apr 17, 2011
Memo
It's been quite a bit since i noted last blog and decided get back to as many people use blog for sorting out for their tasks and issues purpose of like police officer navigates the traffic of daily chore. Exactly like finding path or ways to get right direction we need to control over what we do. Sometime tasks are too much overwhelmed but by writing something as far as in the form of at least readable level, it would navigate certain way hopefully. I am not great thinker like Descartes or Nishida Kitaro but least they had been kept journals themselves and that's one of ways to develop thinking then why not i take to follow. Blogging works that way too. So basically it's nothing more than just memo for myself but i think something helpful to me is somehow woks others too. Probably reading someone else's monologue is not comfortable all the time, so people not enjoy to much. I make myself indulge the quality of this blog is nothing more than that. Funny thing is as far as we commit writing that we can't write without having reader's presence. I mean we need to set and conscious the presence of reader. Whom i writing for? i don't know, that could be future me? or anybody who can share similar values, well not values but certain sentiment? kind of thing can share? well we are told to write in rational that mean reason well otherwise sentence and composition doesn't make sense.I agree and official day we need to write they way but on the other hand, in the weekend or more indulged time we could write more fancy or scrappy way even we can communicate that way? i don't know. Hope to clearing mind is purpose of this blog but not working that way. It just jotting down whatever comes up the mind and get gist hopefully. I remember elementary writing class encouraged to write whatever, because those who are not familiar with writing is not familiar with writing itself so preliminary level encouraged to write whatever without caring grammars and syntax. That's quite write and once get accustom to writing itself then time learn regulations and certain formats to communicate properly. I't been quite a bit means i can remember when i took elementary level class to get used to do writing well i never been good writer anyway but lease i can reach some level of thinking by doing this.
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